The Call center handbook

Op voorraad

13,95

Via Tweedehandsmanagementboek.nl verkoopt een particulier zijn verzameling. Daardoor is er geen sprake van BTW. Prijs is plus leveringskosten (€ 1,95 per zending)



Call center handbook : the complete guide to starting, running and improving your call center;

Auteur: Keith Dawson.

Uitgever: Telecom Books, 3rd edition, 1999

Paperback; ISBN / EAN: 1578200474 / 9781578200474

Staat: Goed.

 

This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites. And help with operational problems, like managing people and technology.

Blader ook door deze categorieën: Management, ICT